Before you call, find your main shutoff and close it. In most houses around here it is in the basement on the street-facing wall, near where the water line enters. Shutting it off stops the damage clock while you wait.
Then call. Describe what you see and where the water is coming from — that determines what comes off the truck. One exception: if you smell gas, do not call a plumber first — leave the house and call your gas company from outside.
Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.
You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.
The repair gets done and you get told why it happened, so you know whether to expect it again.
★★★★★“Louis came to my house quickly and was able to diagnose and fix our AC in under a half hour. He was professional and thorough. I would recommend them for any heating and cooling job and will be using them in the future!”
★★★★★“We've been using J & L Heating & Cooling for the past five years and have always received excellent service. Whether it's a minor repair or a more complex issue, they are knowledgeable, professional, reliable, and friendly.”