Most clogs are not mysteries. Kitchen lines pack with grease and food. Bathroom lines pack with hair and soap. Main lines back up from tree roots or a collapsed section of old clay pipe — common in Rochester-area houses built before 1960.
We cable the line to clear the blockage, then tell you which of those three it was. If it is roots or a broken pipe, you get a straight answer about that instead of a repeat visit in four months.
Describe what you are seeing. Most problems get narrowed down over the phone before anyone drives anywhere.
You hear what failed, what it takes to fix, and what it costs — before the work starts, not after.
The repair gets done and you get told why it happened, so you know whether to expect it again.
★★★★★“Contacted Reynolds Heating and Cooling and spoke to Brian Reynolds. My A/C unit needed to be replaced. He sent John out that day to review my options. Brian then made arrangements to have his crew out the very next day.”
★★★★★“We had Reynolds Heating and Cooling install an AC system and a new furnace. Brad came out on Monday to give us an estimate and he began the work the next day. Brian joined him on Wednesday and they had both heating and cooling up.”